Conditions d’utilisation
These Terms of Service govern your access to and use of vicicollectiona.shop, including purchases made through the website.
Throughout these Terms, “we”, “us” and “our” refer to vicicollectiona.shop in connection with operation of the online store.
By accessing our website or placing an order, you agree to these Terms subject to any mandatory rights available under applicable law.
1. Scope
These Terms apply to:
- Access to vicicollectiona.shop;
- Browsing the website;
- Customer accounts;
- Product purchases;
- Checkout;
- Payments;
- Order fulfilment;
- Delivery;
- Returns; and
- Related customer-service interactions.
Additional policies, including our Privacy Policy, Return and Refund Policy and Shipping Policy, form part of the rules applicable to use of the store.
2. Consumer Rights
Nothing in these Terms excludes, restricts or modifies mandatory consumer rights that cannot lawfully be excluded.
French consumers purchasing goods online generally benefit from statutory protections including the right of withdrawal for qualifying distance purchases and statutory remedies relating to non-conforming goods.
3. Website Use
You may use vicicollectiona.shop for lawful personal shopping and other legitimate purposes.
You must not use the website:
- For unlawful activity;
- To infringe intellectual-property rights;
- To distribute malicious software;
- To attempt unauthorised access;
- To interfere with website security;
- To conduct fraudulent transactions;
- To impersonate another person;
- To collect personal information unlawfully; or
- To disrupt operation of the website.
4. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications and pricing.
However, product appearance may vary slightly due to:
- Screen settings;
- Photography;
- Lighting;
- Manufacturing variations; and
- Other technical factors.
Such ordinary differences do not limit statutory remedies where a product materially fails to conform to its description or the sales contract.
5. Availability
Products are offered subject to availability.
Adding an item to a cart does not reserve it.
We may be unable to fulfil an order where:
- Inventory becomes unavailable;
- A product has been discontinued;
- A technical error affects availability;
- A transaction cannot be authorised; or
- Fulfilment is legally prohibited.
Where we cancel an order for which payment has already been received, an appropriate refund will be issued.
6. Prices
Prices displayed on the website apply subject to the information shown during checkout.
Customers should review the final order total before submitting payment.
We may correct genuine technical or typographical pricing errors where permitted by law.
If a material error is identified before fulfilment, we may contact the customer regarding the error and available options.
7. Orders
Submitting an order constitutes an offer to purchase the selected products.
After ordering, customers may receive an electronic acknowledgement.
We reserve the right to decline or cancel an order where reasonably justified, including in cases involving:
- Product unavailability;
- Suspected fraud;
- Payment failure;
- Manifest pricing errors;
- Shipping restrictions; or
- Legal restrictions.
These provisions do not permit cancellation for unlawful or discriminatory reasons.
8. Payment
Available payment methods are shown during checkout.
Payment processing may be provided through Shopify-supported processors and other authorised payment providers.
Customers represent that they are authorised to use the payment method submitted.
9. Shipping
All orders qualify for free standard shipping.
Our standard delivery timeframe is 15–20 days.
Further information appears in our Shipping Policy.
French ecommerce rules require consumers to receive delivery information before entering the contract, and statutory remedies can arise where an agreed delivery deadline is not respected.
10. Delivery Information
Customers are responsible for providing accurate and sufficiently complete delivery information.
If an address is incomplete or incorrect, customers should contact info@vicicollectiona.shop as soon as possible.
We cannot guarantee that an address can be changed once fulfilment has begun.
11. Risk and Delivery
Risk relating to goods will transfer in accordance with mandatory applicable consumer law.
Nothing in these Terms transfers transportation risk to a consumer earlier than permitted by law.
12. Right of Withdrawal
Eligible French consumers may exercise the statutory right of withdrawal within the applicable 14-day period.
Detailed procedures appear in our Return and Refund Policy.
Consumers may communicate a clear withdrawal decision through:
and through the online withdrawal functionality provided by the website where applicable.
13. Legal Guarantee of Conformity
Products sold to consumers remain subject to mandatory legal guarantees where applicable.
Nothing in a commercial store policy replaces or reduces the statutory legal guarantee of conformity available under French law.
Customers experiencing a potential conformity issue should contact:
14. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy and applicable mandatory law.
Where the policy and mandatory consumer legislation conflict, mandatory legislation prevails.
15. Intellectual Property
Unless otherwise indicated, website content including:
- Text;
- Layout;
- Graphics;
- Store branding;
- Original photographs;
- Logos;
- Designs; and
- Other protected materials
may be protected by copyright, trademark or other intellectual-property rights belonging to their respective owners.
Use of the website does not transfer ownership of intellectual-property rights to customers.
16. Customer Reviews and Submitted Content
Where customers are permitted to submit reviews, comments, images or other content, they must not submit content that:
- Is unlawful;
- Is fraudulent;
- Infringes third-party rights;
- Contains malicious code;
- Contains unlawful personal information;
- Is threatening or abusive; or
- Misrepresents the customer's experience.
Any moderation of customer content will be conducted subject to applicable law.
17. Third-Party Services
Certain services used by vicicollectiona.shop may be provided by independent third parties, including:
- Shopify;
- Payment providers;
- Logistics providers;
- Analytics providers; and
- Other technical service providers.
Our use of such providers does not remove rights customers have against us where applicable.
18. Website Availability
We aim to maintain reasonable website availability but cannot guarantee uninterrupted access.
Temporary interruption may occur due to:
- Maintenance;
- Technical faults;
- Security incidents;
- Telecommunications failures; or
- Events outside reasonable control.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where such limitation or exclusion is prohibited by law.
In particular, nothing in these Terms limits mandatory consumer remedies or liability that cannot legally be excluded.
To the maximum extent permitted by applicable law, we are not responsible for indirect losses that were not reasonably foreseeable as a consequence of a breach.
20. Force Majeure and Events Beyond Reasonable Control
Performance may be affected by events outside reasonable control, including major transportation disruption, natural disasters, government action, widespread infrastructure failure or other qualifying circumstances.
Any reliance on such circumstances remains subject to applicable mandatory consumer law.
21. Fraud Prevention
We may carry out reasonable fraud-prevention and transaction-security checks.
Where an order presents legitimate indicators of fraud or unauthorised payment activity, processing may be delayed or cancelled while the matter is assessed.
22. Privacy
Personal information is processed according to our Privacy Policy and applicable data-protection requirements.
Privacy enquiries may be sent to:
23. Changes to the Website and Terms
We may update website features, products and these Terms.
Changes will not retroactively remove mandatory rights already acquired by customers under completed contracts.
The version applicable to an order will generally be the version in effect when that order was placed, subject to mandatory law.
24. Governing Law
These Terms are intended to operate consistently with applicable French and European Union law for consumers in France.
Nothing in this section deprives a consumer of mandatory protections available under the law applicable to that consumer.
25. Dispute Resolution
Customers should first contact us so that we can attempt to resolve a complaint directly:
French professionals serving consumers are generally required to provide access to a qualifying consumer-mediation mechanism and disclose the appointed mediator.
Because no designated mediator information was supplied, no mediator has been invented in these Terms.
26. Severability
If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
27. Contact
Questions concerning these Terms may be sent to:
vicicollectiona.shop
Email: info@vicicollectiona.shop
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